Terms of Service

1. Who we are

This website, nstn.co.uk, is run by NSTN Ltd (“NSTN”, “we”, “us”). We are a company registered in England and Wales, company number 15903464. You can reach us at [email protected].

2. What these terms cover

These terms apply to your use of this website. By using the site you accept them. If you do not accept them, please do not use the site.

They do not cover the training, interventions, consultancy or Prevent Quality Mark work we deliver under a contract. That work is governed by the agreement we sign with the commissioning school, local authority or other organisation, and nothing on this website changes those terms or forms part of them.

They also do not cover how we handle your personal information. That is in our Privacy Policy, and the cookies this site uses are in our Cookie Policy. Both are on this website.

3. What this website is for

This website tells you who we are and what we do. It is written for professionals and for organisations that commission our services.

Everything on it is general information. It is accurate as far as we know at the time we publish it, but it is not tailored to your setting, your case or your circumstances.

4. This website is not a way to report a safeguarding concern

Please read this section even if you read nothing else.

If someone is in immediate danger, call 999.

If you have a concern about a child, a young person or an adult at risk, raise it through your own organisation's safeguarding procedures and with your designated safeguarding lead. If it concerns possible radicalisation, follow your organisation's Prevent referral route and your local authority's process.

Do not use the forms on this website to report a concern, to make a referral, or to describe an incident involving a named individual. Our forms go to a general business mailbox. They are not monitored out of hours, they are not a safeguarding reporting channel, and nobody here is on call. A concern sent to us could sit unread when it needs acting on within hours.

If you send us something of that kind anyway, we may have to pass it to the relevant authority, and we will tell you if we do.

5. Nothing here is professional advice

The Prevent duty is a statutory duty and your obligations under it are yours. Nothing on this website is legal advice, and nothing on it is a substitute for the official guidance, for your own organisation's policies, or for your professional judgement.

Our case studies describe work we have delivered in particular settings. They are there to show what we do, not to suggest that the same approach fits your setting or would produce the same outcome.

You are responsible for any decision you make after reading this site. If you need advice on your own duties, take it from someone who can look at your circumstances properly.

6. Using our forms

When you send us a message through a form on this site, please:

• give us accurate contact details, so we can reply
• send only what is relevant to your enquiry
• do not include special category information, which means information about health, religion, ethnicity, political opinions, trade union membership, sex life or sexual orientation, or biometric or genetic data
• do not include information about a child, a young person or any other identifiable third party
• do not send anything unlawful, abusive or deliberately misleading

Our forms are protected by Google reCAPTCHA, which only runs once you have accepted it through our cookie banner. If you decline, the forms will not send, and you can email us at [email protected] instead.

7. If you send us a CV

The Become an NSTN Associate Trainer form on the Join NSTN page lets you attach a CV. If you use it:

• send your own CV, not somebody else's
• include only what is relevant to an application to join our associate trainer network
• do not include special category information, and do not include information about other people
• keep the file within 10MB, and make sure it is free of viruses and anything else harmful

We may refuse or delete a file that breaks any of this. Sending us a CV does not create an obligation on us to consider it, to reply, or to offer you work, and it does not create a contract between us. Our Privacy Policy explains how long we keep it and how to ask us to delete it sooner.

8. Our content

Everything on this website belongs to us or to the people who licensed it to us. That includes the text, the case studies, the course descriptions, the photographs, the design of the site, our name and our logo.

You may read the site, and you may print or save a page for your own professional use or to share internally within your organisation.

You may not republish our content, sell it, put it into your own training materials, or present it as your own, without our written permission. You may not use our name or our logo in a way that suggests we endorse you or work with you when we do not.

If you want to use something from this site, email [email protected] and ask. We are usually happy to say yes.

9. Things you must not do

Do not misuse this site. In particular, do not try to gain access to any part of it you are not meant to reach, do not introduce anything harmful, do not attempt to disrupt it, and do not scrape or harvest content or contact details from it.

Serious misuse may be a criminal offence, and we will report it where we have to.

10. Links to other websites

Where we link to another organisation's website, that is because we think it is useful. We do not control those sites, we are not responsible for what is on them, and a link is not an endorsement.

11. The site will not always be available

We do not promise that this website will always be available or free of faults. We may change it, suspend it or withdraw any part of it at any time, and we do not have to give notice.

12. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Beyond that, and because this website is provided free and for information, we are not liable for any loss you suffer as a result of relying on it. That includes loss of profit, loss of business, loss of contracts, loss of data or loss of anticipated savings.

We are not liable for any loss caused by a virus or anything similar that reaches your systems through your use of this site or anything you download from it. You should use your own virus protection.

If you use this site in the course of your work, these limits apply. If you use it as a private individual, nothing here affects the rights you have by law.

13. Training, consultancy and other services

Prices, availability and the details of what we deliver are agreed in writing with each organisation. Nothing on this website is an offer capable of acceptance, and describing a course or a service here does not commit us to deliver it.

14. Changes to these terms

We may update these terms. The date at the top shows when we last did. Using the site after a change means you accept the updated terms, so please look at this page from time to time.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact

Email [email protected] with any questions about these terms.